The Teachers of Quality Academy (TQA) at the Brody School of Medicine at East Carolina University and ECU Health officially welcomed its 8.0 cohort, comprised of a group of multidisciplinary health care professionals committed to quality improvement, leadership development and improved patient outcomes, at its first learning session on Sept. 19.
TQA 8.0 is a professional development program for health care leaders designed to fundamentally change care delivery through a curriculum focused on building knowledge and skills in Health Systems Science which comprehensively explores how health care is delivered. Participants engage in advanced learning in quality improvement, patient safety and team leadership, develop improvement projects to apply these skills across the health system, teach others in their environment about these concepts and evaluate the outcomes of improvement interventions. Leading by example, TQA participants promote a culture of quality and safety across the enterprise.
“Our goal is to help participants take the lessons they learn in TQA back to their clinical areas,” said Dr. Jennifer Sutter, TQA physician director. “It is important that we use this opportunity to equip and empower our leaders to be quality teachers for their colleagues and teammates in order to improve patient care across the system.”
With 36 learners in TQA 8.0, participants spent their first learning session gaining invaluable knowledge about quality, the role it plays in high quality care and the impact it has on ECU Health’s mission to improve the health and well-being of eastern North Carolina. The newest cohort includes health care professionals from clinical, administrative, leadership and educational backgrounds, all of whom were selected from a highly-competitive pool of applicants. The cohort is comprised primarily of ECU Health team members but also features, for the second time, participants from outside the health system.
In one of the main team-building activities during the first learning session, groups of participants worked together to build paper airplanes. The catch? The airplanes had to be built quickly and to exact specifications. The activity helped reinforce key themes that will be instrumental to the year-long TQA experience: communication, teamwork and focus on details. The lessons are all designed to help participants create a Quality Improvement Project at the end of the program.
“Their growth throughout the program is going to be tremendous,” said Dr. Amy Campbell, quality nurse specialist at ECU Health and one of the quality coaches. “The airplane project is a great example of what they’ll experience in TQA. At first it can be overwhelming, but it helps them problem solve and then apply those lessons to their quality projects. Learning that connection between quality and patient experience can help us all provide better care and reach for better outcomes.”