ECU Health and the Pitt County Department of Social Services (DSS) hosted session three of the community-based Emergency Department conference, yielding more collaboration and progress toward improving access and preventing unnecessary ED visits across eastern North Carolina.
The third and final session, hosted Feb. 4, brought back together a multidisciplinary group of community partners to discuss multi-system collaborations and crisis response focused on five key priorities as identified from the previous two working sessions. The priorities are aligned with the North Carolina Department of Health Human Services goal of increasing access to crisis services across the state.
The five key priorities include:
- Increasing access to care across eastern North Carolina
- Building community-based crisis services capacity
- Workforce/system training and community education: grow workforce knowledge and kills
- Strengthen the eastern North Carlina crisis system
- Accountability and outcomes
“We’ve made tremendous progress in our goal of enhancing collaboration to reduce the significant over utilization of the emergency department where patients will often end up stuck with no timely plans for discharge, said Jacob Parrish, vice president of capacity and throughput for ECU Health. “I am thankful to the health faith and community-based organizations that spent three days alongside us, identifying important care needs in our region and designing solutions that will benefit us all. Moreover, I am tremendously grateful for our partnership with Sharon Rochelle, Director Pitt County DSS, who has provided the essential perspective of the DSS role and support in this process.”
Crisis response is a key function of emergency departments in general, but especially so for the emergency department at ECU Heath Medical Center which is home to the only Level I Adult and Pediatric Trauma Centers in eastern North Carolina. Still, crisis response happens beyond the walls of the hospital, which emphasizes the importance of community collaboration to ensure the hospital can best serve the community in the event of a crisis.
The third session, similar to the first two, was well-attended and included community partners from across eastern North Carolina including Juvenile Justice, Trillium Health Services, Public School leaders, NC DHHS, payors, faith leaders, DSS agencies and other eastern North Carolina hospitals and key stakeholders. The key stakeholders refined the recommendations and tactics to achieve the priorities listed above, including assigning specific responsibilities to drive forward the five priority areas. Regular progress checkpoints and collaborative meetings will continue to ensure alignment with state and community goals, reinforcing a sustainable crisis response system for eastern North Carolina.