Understanding your bill and billing.
Understanding your bill for health care services can be challenging. Here, you’ll find guidance to help you understand charges and the bill itself. Frequently asked questions and a glossary of terms will help you navigate the billing. Also find information about how and where you can pay your bill.
As an ECU Health patient, you may receive more than one type of bill for services. Some of the doctors on your care team while in an ECU Health hospital may not be employed by ECU Health, and you will get a separate bill from them.
For questions regarding our financial assistance policy, click here.
PAY WITH MYCHART
To view your billing history, create a payment plan or pay online, access your MyChart.
PAY AS GUEST
For one-time bill pay, enter your Guarantor number located on your ECU Health bill or statement here.
COPAYMENT AT ECU HEALTH
Effective Nov. 13, 2023, ECU Health will request copayment amounts due at the time of visit at all ECU Health locations, including Emergency Departments. Learn More.
UNDUE MEDICAL DEBT
National nonprofit Undue Medical Debt and ECU Health have announced an agreement to help eliminate more than $186 million in past-due hospital medical debt for more than 32,000 qualifying patients*. Debt relief letters will arrive over the course of December’s holiday season into the New Year on a rolling basis given the size of this relief effort. Undue Medical Debt works with hospital systems across the country to purchase past due medical debt and then erases the debt. Letters for community members who qualify for this one-time debt relief directly received a branded letter from Undue Medical Debt indicating which debt or debts have been eliminated. Community members do not need to take any action, as the eligible medical debt will automatically be eliminated for those who qualify. For more information, visit https://www.UndueMedicalDebt.org/.
*Will include effective date.
Other Ways to Pay
Due to current COVID-19 restrictions, our onsite payment locations are temporarily closed to the public. Please call 252-847-4472, or toll-free 1-800-788-4473, with any questions or concerns regarding the payment of your bill.
ECU Health or ECU Health SurgiCenter Bill
Pay in person
Payments may be made by cash, check or money order at the Central Billing Office, 1950 Venture Tower Drive, Greenville, NC.
Monday through Friday from 8:30 a.m. – 5 p.m.
Pay by mail — Patient Payments Only
Payments by check or money order can be mailed to
ECU Health, P.O. Box 71095, Charlotte, NC 28272-1095.
Pay by phone
Call us at 252-847-4472 or toll-free at 800-788-4473
Monday through Friday from 8:30 a.m. – 5 p.m.
Correspondence
Please send all written correspondence to P.O. Box 8423, Greenville, NC, 27835
ECU Health Physicians Bill
Pay in person
Payments may be made by cash, check or money order at the Central Billing Office, 1950 Venture Tower Drive, Greenville, NC.
Monday through Friday from 8:30 a.m. – 5 p.m.
Pay by mail — Patient Payments Only
Payments by check or money order can be mailed to ECU Health Physicians, P.O. Box 63019, Charlotte, NC 28263-3019.
Pay by phone
Call us at 855-249-2842
Monday through Friday from 8:30 a.m. – 5 p.m.
Correspondence
Please send all written correspondence to P.O. Box 8423, Greenville, NC, 27835
Outer Banks Health Medical Group Bill
Pay in person
Payments may be made by cash, check or money order at the Central Billing Office, 1950 Venture Tower Drive, Greenville, NC.
Monday through Friday from 8:30 a.m. – 5 p.m.
Pay by mail — Patient Payments Only
Payments by check or money order can be mailed to Outer Banks Medical Group, P.O. Box 63019, Charlotte, NC 28263-3019.
Pay by phone
Call us at 855-249-2842
Monday through Friday from 8:30 a.m. – 5 p.m.
Correspondence
Please send all written correspondence to P.O. Box 8423, Greenville, NC, 27835
ECU Physicians Bill
Pay in person
Payments may be made by cash, check or credit card at your clinic location.
Pay by mail
As noted in your monthly statement from ECU Physicians.
Pay by phone
Call us at 252-744-2128 or toll free at 866-277-7024